Job Description

Overall Job Objective

Nature of Work, Essential Functions & KSA's

The Hidden Valley Clubhouse Manager is primarily responsible for the daily activities of the golf course.  In addition to cashier duties, the Clubhouse Manager is responsible for administration of programs and activities of the golf course, employee scheduling and supervision, promotion of the golf course, maintenance of the clubhouse and for the safety of customers and employees.  The Clubhouse Manager is also responsible for keeping financial records, submitting necessary reports and ordering of concession food and golf merchandise.  The Clubhouse Manager will be responsible for greeting customers and assisting them by providing information, answering questions and providing information on procedures and policies of the golf course.  In addition, the Clubhouse Manager will work with customers to resolve complaints.  Work is directed by and performed under the general supervision of the Parks & Natural Resources Superintendent and under the immediate supervision of the Golf Course Superintendent. 

On average, this position works 24-40 hours per week.  Availability of work may be weather dependent.  Hidden Valley Golf Course is open from dawn to dusk.  As such, applicants must be able to work varying hours to include evenings and weekends. 

SKILLS

  • Skilled in the operation and management of a retail public service facility handling funds and being accountable thereof.
  • Skilled in the practice of service orientation by actively looking for ways to help others.

KNOWLEDGE

  • Thorough knowledge of golf course operations.
  • Knowledge of facility regulations
  • Knowledge of simple arithmetic in order to make change quickly and accurately.
  • Knowledge of the principles and processes for providing customer service; including determining the needs of customers, meeting quality standards for services, and evaluating customer satisfaction.
  • Thorough knowledge of the rules and regulations of the game of golf and proper golf etiquette.
  • Knowledge of standard safety protocols in the performance of essential functions as well as City policies regarding safe work practices.
ABILITIES
 
  • Demonstrated ability to direct and manage the work of others; ability to supervise the work of others.
  • Ability to communicate effectively both in written and oral form.
  • Ability to maintain personal composure and tactfully address difficult situations and interpret questions correctly.
  • Ability to organize activities, golf outings, leagues and special events.
  • Ability to operate electric/gas golf carts.
  • Ability to operate cash register/adding machine.
  • Ability to communicate effectively with the public and other employees.
  • Ability to interact with the public on an regular basis.
  • Ability to oversee repairs to concession stand equipment.
  • Ability to make decisions independently in accordance with established department policy.
  • Ability to perform work in a safe manner and report unsafe activities, conditions, and faulty equipment.
  • Ability to develop and maintain effective working relationships with fellow City staff, associates and the general public.
  • Ability to distinguish between different cleaning materials with the ability to read and understand label information.

Illustrative Examples of Work / Physical Requirements & Working Conditions

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
 
  1. The primary duties of this position are performed in a public building environment or an outdoor golf course environment and may include working in adverse weather conditions, as well as exposure to hazards involving the use of chemicals/cleaning solutions.
  2. Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively with customers.
  3. Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and work orders.
  4. Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to receive fees and provide change due, to operate a variety of office equipment and to compile information and generate reports.
  5. Sufficient personal mobility, stamina, flexibility and balance to maneuver up and down stairs and to perform activities involving bending, stooping, kneeling, stretching and other physical exertions in an indoor/outdoor environment, with exposure to varying temperatures.
  6. Sufficient strength to lift and carry objects up to fifty (50) pounds for varying distances.

Required Training, Experience, and Qualifications

1.  Possession of a High School diploma or equivalent.
2.  Must be at least 18 years of age.
3.  Thorough knowledge of golf course rules and etiquette.
4.  First aid and CPR certified (preferred).

Supplemental Information / Special Requirements

On average, this position works 24-40 hours per week.  Availability of work may be weather dependent.  Hidden Valley Golf Course is open from dawn to dusk.  As such, applicants must be able to work varying hours to include evenings and weekends. 

Per Section 155.09 of the City of Delaware Codified Ordinances, seasonal positions are temporary and generally do not exceed five calendar months in a year.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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